The biggest difference between preparing a Relief Technician to work a shift at your clinic is software. It can be challenging for a Tech to quickly learn software that's brand new to them, and they will likely be responsible for using your system to do their reporting throughout the day.
Before a shift, make sure your Technician knows:
SOFTWARE
- What software you use?
- How can they get access (login credentials, etc.)?
- Do they understand the basics of entering client information such as SOPs, weights, temperatures, and chief complaints?
SUPPLIES:
- Where can they find important pharmacy, diagnostic, and vaccine supplies?
- Make sure they understand the diagnostic capabilities of your practice
- Are they familiar with the equipment they’ll be using?
Procedures:
Typically, Technicians do not face the same client pressures a Vet would. However, they may be uncomfortable with certain procedures a DVM might direct them to perform.
Try to have these conversations in advance following the same guidelines as above:
- Be transparent about your policies, including the “Why” behind them
- Avoid questioning the Tech’s beliefs or ethics — this is how YOU prefer to practice
