Reliable Relief Support

NO! We want you to have the flexibility to use Roo as much or as little as you like so there is no minimum number of shifts you’re required to post. You’re free to use Roo whenever you need coverage, and there are no monthly membership fees or other costs. You’ll only pay for shifts you confirm.

Roo is completely free to join and there are no monthly fees. You’ll only pay for shifts you confirm. It’s free to post as many shifts as you’d like, and you can freely remove those shifts until a shift is confirmed. Even then, our cancellation policies are flexible.

We know your bottom line is important, and we want to make Roo an affordable tool for your hospital.

YES! This is encouraged. We welcome the opportunity for Roo Vets and Techs to transition to a full or part-time role at your hospital with support from our Career Pathways Team, especially if you already had great experiences working together.

Roo uses dynamic pricing, which means the price of relief shifts is based on a number of factors like your hospital’s location, type of veterinary work performed, local supply and demand factors, and the length of the shift itself.

We'll always let you know what a shift will cost before you post it, and you’ll see the final price before you confirm each shift. If a shift’s pricing is too high, you can bring down the shift’s cost by adjusting start/end times and other shift details.

Roo takes care of all payments and payroll taxes! That’s work off your plate and time saved.

You’ll never have to worry about whether a Roo relief professional will be paid on time, and you won’t have to deal with any tax or start paperwork. It’s all taken care of.

Roo is devoted to providing veterinary relief staff of the highest quality that you can depend on to provide exceptional care.

All our relief professionals are fully licensed in the state(s) in which they fulfill shifts, and we review their qualifications during our onboarding process and conduct background checks. The work history and experience of all our professionals will be available for your review in their profiles.

Additionally, if you need veterinarians who are DEA registered, you can make this a requirement when you post a shift so you can be certain you're getting the qualified support you need.

Your hospital is not responsible for providing liability insurance for Roo relief professionals. While we’re unable to require Roo relief professionals carry liability insurance as independent contractors, we do highly recommend all our Vets obtain their own professional liability and license defense coverages.

If you would like to make liability insurance a requirement for shifts at your hospital, please reach out to our Support Team. We’re happy to work with you to accommodate your needs.

How you facilitate Roo Relief Vets and Techs at your hospital is up to you. We do recommend providing a great experience as this will make Veterinarians and Technicians want to return and help your hospital again, improving your ability to find coverage.

We recommend reaching out to your Relief Vet or Tech at least 24 hours before their shift using the Messaging feature in the Roo platform to let them know what to expect during their shift and any other relevant information about your hospital (like where to park, dress code, PIMS login info, etc.).

It’s nice to have a team member greet the Vet or Tech when they arrive to show them around before their day begins. This gives them someone they can go to with questions throughout the day.

YES! You can make having a DEA license a requirement when creating a new shift. When you select the option “DEA License Required,” only Vets with DEA Registration will be able to view and request your shift.

YES! We have teamed with Fear Free to match Fear Free Certified Hospitals with Fear Free Relief Professionals for a seamless experience that upholds your hospital’s values.

When setting up your hospital profile, you’ll have the option to indicate whether your hospital is Fear Free Certified, which will be visible to Vets and Techs. Roo Vets and Techs will also indicate whether they are Fear Free Certified on their profiles, so you can choose to confirm relief professionals who hold these certifications.

We take no-call/no-shows very seriously, and we’re proud to say this is an extremely rare occurrence with Roo.

If a Roo Vet or Tech does not show up for a shift, please let us know immediately by phone, live chat, or submit a request to our Client Services Team. We’ll reach out to the Vet or Tech, and if we can’t get in touch with them, we’ll do our best to find you replacement coverage as fast as possible using all the tools at our disposal.

If we can’t find you replacement coverage, you’ll be refunded the full amount for the shift.